About

Experienced IT professional

3+ years of progressive experience in the IT industry

Basic Information
Email:
donovansearles@gmail.com
Phone:
+1 706-510-8996
Located:
Greater Atlanta Area
Work Experience

AUG 2020 - PRESENT

Coretelligent
Remote Support Engineer 1

• Received and responded to internal incident escalations, to provide consultation on next steps or further assistance to the user
• Acted as an escalation point, and provided first level support with the goal of resolving or escalating within a 1 hour time frame
• Worked tickets simultaneously from a phone queue, general ticket queue and received periodic escalations

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JUN 2020 - AUG 2020

Coretelligent
Remote Support Technician

• Received and responded to inbound incident request from Clients, and Internal & External users
• Acted as a first line of support with the goal of resolving or escalating within a 30 minute time frame
• Worked tickets simultaneously from a phone queue and a general ticket queue

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SEP 2019 - MAY 2020

WellStar Health System
Field Service Technician - Contractor

• Desktop/Laptop/Thin Client/Zero Client hardware and software computer support in a hospital and healthcare environment
• Provided excellent customer service
• Application installations

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JAN 2019 - AUG 2019

Athens Micro
Project Engineer

• Worked in a small team on project-based tasks
• Server migrations and consolidations (2008-2019)
• HP Smart Switch configurations

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SEP 2018 - JAN 2019

Athens Micro
Desktop Engineer

• Supported Windows 7 and 10 users with technical issues within a domain and workgroup environment
• Supported users remotely, via phone and in person
• Setup new workstations for users

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MAY 2018 - SEP 2018

Nisshinbo Automotive
Information Technology Department Co-Op

• Developed software (mainly with C# and VB) and used GitLab for version control
• Setup a ZenServer – type 1 hypervisor
• Setup Nagios core with CentOS 7 to monitor network devices

JAN 2018 - SEP 2018

Clique Here
Information Technology Intern

• Desktop support for users in a warehouse and office environment
• Worked with Zebra printers and PC scanners

AUG 2017 - MAY 2018

Rockdale Medical Center
Information Technology Intern

• Installed computer systems
• Deployed and reimaged systems
• Break/fix support

Education

2016 - 2018

Information Technology
Information Technology Course

Rockdale Career Academy

• 1 Year of IT Fundamentals
• 1 Year of Networking Fundamentals
• 1 Year of Cisco Systems and Support
• 1 Year of Computer Science Programming

2014 - 2018

High School
High School

Heritage High School

• General Studies