Donovan Searles
Entry level Cloud Engineer with multiple years of experience in the IT field
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About Me
Hello,
I am a passionately driven entry-level cloud engineer based in the general Atlanta area with multiple
years of experience in the IT field. I currently hold 10+ active IT certifications including 3 AWS certifications.
I have a strong sense of networking knowledge and experience working on projects.
Name: Donovan Searles
Phone: +1 (706) 510-8996
Location: Greater Atlanta Area
Email: donovansearles@gmail.com
Skills
AWS: Amazon Web Services, VPC, EC2, Lambda, API Gateway, S3, EBS, RDS, IAM, Route 53, CloudFront, Dynamo DB, etc..
Programming: Strong understanding of basic programming concepts, with the ability to pick up on most language
syntax rather quickly, Python, HTML, CSS, Bash Shell Scripting, light experience with Javascript
Operating Systems: Windows 7/8/10, Unix, Linux, Mac OS X, iOS, Android
Networking: LANs, SANs, TCP / IP, DNS, Wireless, VPN Architecture, Routers & Switches, Firewalls, Active
Directory Domain Controllers
Software/Services: Fundamental understanding of Splunk
Hardware: iPads, Macbooks, tablets, desktops, laptops, printers, scanners
Ticketing Systems: ConnectWise, ServiceNow, Auto Task
Certifications in Progress
Professional experience
Mar 2022 - Present
Software Engineer I (Azure Cloud Engineer)
Cox Automotive -- Remote
● Node.js
● Azure
● Cloud Engineer
see more...
Jun 2021 - Mar 2022
AWS Support Engineer
Cox Automotive (contract) -- Remote
● As part of the "Other Public Cloud Request" team I am responsible for completing AWS support tickets (via ServiceNow) to assist the engineering teams.
● Ticket examples: Create / Delete IAM Users & Long Term Keys via Terraform, Create / Delete AWS accounts using postman API calls, Setup VPC peers with Terraform, Deploy VPC's, Deploy Client VPN's, Complete bulk access account requests
● Used Terraform (infrastructure as code) to deploy AWS resources
● Worked with ALKS (Air Lift Key Services) which is used to create and manage temporary tokens and roles to access AWS resources.
● Provided additional ticket support to the Devops team
see more...
Aug 2020 - Jun 2021
Remote Support Engineer 1
Coretelligent -- Remote
● Received and responded to internal incident escalations, to provide consultation on next steps or further
assistance to the user
● Provided support with the goal of resolving or escalating within a 1-hour time frame
● Provided break-fix and end-user educational support for Workstations, Office & GSuite, Standard and Line
of Business Applications, Peripherals and Hardware, Connectivity, Stability, as well as accessories such as
Printers, Hotspots, Mobiles, Tablets, and Phones
see more...
Jun 2020 – Aug 2020
Remote Support Technician
Coretelligent -- Remote
● Received and responded to inbound incident request from Clients
● Acted as a first line of support with the goal of resolving or escalating within a 30 minute time frame
● Worked tickets simultaneously from a phone queue and a general ticket queue
see more...
Sep 2019 – May 2020
Field Service Technician
WellStar Health System (contract) -- Austell GA
● Desktop/Laptop/Thin Client/Zero Client hardware and software computer support in a hospital and
healthcare environment
● Provided first-level troubleshooting of IT-related issues from local software support to hardware, network
access, connectivity, laptops, PCs and printers.
see more...
Jan 2019 – Aug 2019
Project Engineer
Athens Micro -- Athens GA
● Worked in a small team on project-based tasks
● Server migrations and consolidations (windows server 2008-2019)
● HP Smart Switch configurations
● Office 365 setup and email migrations
● Phone system migrations (with the help of Net2Phone)
● Escalated and placed calls to vendors to resolve software and hardware issues
● Configured NAS devices and setup data shares
● Worked with Datto backup and recovery appliances
● Performed domain admin tasks, and performed tier 3 network admin/sysadmin level troubleshooting
● Configured and setup Ubiquiti network equipment (wireless bridges, WAP’s, security cameras)
● Worked alongside the project manager to plan projects and meet deadlines
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Sep 2018 – Jan 2019
Desktop Engineer
Athens Micro -- Athens GA
● Supported Windows 7 and 10 users with technical issues within a domain and workgroup environment
● Setup new workstations for users
● Performed laptop computer and printer repairs (motherboards, keyboards, displays,etc)
● Provided service desk support
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Internships
May 2018 - Sep 2018
Information Technology Intern
Nisshinbo Automotive -- Covington GA
● Developed basic software (mainly with C# and VB) and used GitLab for version control
● Setup a ZenServer – type 1 hypervisor
● Setup Nagios core with CentOS 7 to monitor network devices
see more...
Jan 2018 - Jun 2018
Quality Assurance Inspector
Nisshinbo Automotive -- Covington GA
● Inspect and test brake pads to assure quality
● Completed IT related "Kaizen reports" (continous improvement) which lead me to be transfered into the IT department
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Jan 2018 – Sep 2018
Information Technology Intern
Clique Here -- Conyers GA
● Desktop support for users in a warehouse and office environment
● Worked with Zebra printers and PC scanners
see more...
Aug 2017 – May 2018
Information Technology Intern
Rockdale Medical Center -- Conyers GA
● Deployed and reimaged systems
● Break/fix desktop support
see more...
Education
2016-2018
Rockdale Career Academy
Information Technology Course -- Conyers GA
● 1 Year of IT Fundamentals
● 1 Year of Networking Fundamentals
● 1 Year of Cisco Systems and Support
● 1 Year of Computer Science Programming
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2014-2018
Heritage High School
High School Diploma -- Conyers GA
● General Studies
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